Effective Date: June 19, 2026
AlterMed RCM LLC ("AlterMed RCM LLC," "Company," "we," "our," or "us") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use the CredHawk mobile application, website, and related services (collectively, the "Service").
CredHawk is a secure software platform that enables healthcare organizations to manage provider credentialing, licensing, enrollment, onboarding, compliance, and related administrative workflows. AlterMed RCM LLC provides the technology platform and does not independently collect, use, or process client credentialing information for its own business purposes beyond operating, maintaining, securing, and supporting the Service.
By downloading, registering for, or using the Service, you agree to this Privacy Policy.
Information entered into CredHawk is uploaded, maintained, and controlled by the applicable healthcare organization or authorized user as part of its credentialing, enrollment, onboarding, licensing, and compliance workflows.
Depending on how your organization uses the Service, information may include:
Provider information maintained within the platform may include:
Some organizations may choose to store additional identifiers (such as Social Security Numbers or other sensitive information) within their own credentialing records. Such information is uploaded, maintained, and controlled solely by the client organization. AlterMed RCM LLC does not use this information for its own marketing, analytics, or independent business purposes.
When you use the Service, we may automatically collect:
This information helps us maintain security, improve performance, and enhance the user experience.
We use information to:
AlterMed RCM LLC does not sell provider information or use client credentialing data for unrelated commercial purposes.
CredHawk supports organizations across multiple healthcare sectors, including but not limited to:
Where applicable, AlterMed RCM LLC handles Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA), applicable federal and state laws, and any executed Business Associate Agreement (BAA).
Provider information, credentialing records, enrollment information, and uploaded documentation remain the property of the applicable healthcare organization or provider, subject to applicable laws and contractual agreements.
AlterMed RCM LLC serves solely as the technology provider hosting and supporting the platform. Client organizations are responsible for determining what information is collected, uploaded, maintained, and shared through the Service.
Information may be shared with authorized administrators and personnel within your affiliated organization.
We may share information with trusted vendors who provide services such as:
These providers are contractually obligated to protect the confidentiality and security of information.
We may disclose information when required to:
Information may be transferred during a merger, acquisition, restructuring, or sale of AlterMed RCM LLC assets.
AlterMed RCM LLC maintains a comprehensive information security program designed to protect information against unauthorized access, disclosure, alteration, and destruction.
Our safeguards include:
Although we employ commercially reasonable safeguards, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
Information is retained only as long as necessary to:
Retention periods may vary according to organizational policies and applicable laws.
Depending on applicable law, you may have rights to:
Requests regarding provider records should generally be directed to your affiliated organization, which controls the information stored within the platform.
CredHawk is intended solely for authorized business users who are 18 years of age or older.
We do not knowingly collect information from children under 18 years of age.
AlterMed RCM LLC may update this Privacy Policy periodically.
Material changes will be communicated through the Service, website, or email where appropriate. Continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
AlterMed RCM LLC – CredHawk Privacy Officer
Email: support@credhawk.co
Website: www.credhawk.co